Question 1

What is HermesLuxuryBags.com?

Accepted Answer

HermesLuxuryBags.com is an online store offering a curated selection of high-quality products, ranging from fashion and accessories to luxury items. We prioritize delivering excellent value and customer satisfaction.

Question 2

Where are you based, and do you ship internationally?

Accepted Answer

We are based in Los Angeles California . Yes, we ship worldwide! Shipping fees and delivery times vary depending on your location.

Question 3

How long does shipping take?

Accepted Answer

Domestic Orders: 3–10 business days.
International Orders: 7–21 business days, depending on customs clearance and location.
Please note that these times are estimates and may vary during peak seasons.

Question 4

How much does shipping cost?

Accepted Answer

Shipping fees are calculated at checkout based on your location and order size. Free shipping for orders over $100

Question 5

Do you offer order tracking?

Accepted Answer

Yes, once your order has been shipped, we’ll email you a tracking number so you can monitor your shipment’s progress.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, Apple Pay, Google Pay, Bitcoin and other secure payment options listed during checkout.

Question 7

Are my payments secure?

Accepted Answer

Absolutely! Our website uses advanced SSL encryption to ensure your payment details are safe and secure.

Question 8

Can I modify or cancel my order after placing it?

Accepted Answer

If your order has not yet been shipped, you can request modifications or cancellations by contacting us immediately at HermesLuxuryBags@Gmail.com Once shipped, changes cannot be made.

Question 9

What is your return policy?

Accepted Answer

We offer a hassle-free 14-day exchange policy for most items. To qualify:

Items must be unused and in their original packaging.
Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.
Contact us at HermesLuxuryBags@Gmail.com to initiate a exchange

Question 10

What if my item arrives damaged or defective?

Accepted Answer

If your order arrives damaged, defective, or incorrect, please email us within 48 hours of receiving the item. Include photos of the issue for a quicker resolution. We’ll provide a replacement or refund.

Question 11

Do you offer discounts or promotions?

Accepted Answer

Yes! Sign up for our newsletter to receive updates on exclusive discounts and promotions. You can also check our website’s homepage for active deals.

Question 12

How do I contact customer support?

Accepted Answer

You can reach us via email at HermesLuxuryBags@Gmail.com or use the contact form on our website. We aim to respond within 24 hours.

Question 13

Do you have a loyalty program?

Accepted Answer

We’re working on rewarding our loyal customers with a points-based program. Stay tuned for updates!

Question 14

Can I get wholesale pricing for bulk orders?

Accepted Answer

Yes, we offer wholesale options for bulk purchases. Email us at HermesLuxuryBags@Gmail.com with your request, and we’ll provide a custom quote.

Question 15

Do you accept custom or special orders?

Accepted Answer

For certain products, we may offer customization options. Please contact us with your request, and we’ll let you know if it’s possible.

Birkin Himalaya

PURSUE EXCELLENCE

PERFECT PACKAGE

TRANSPORTATION

100% Real Crocodile Leather & Hermes Parts

25+ HOURS OF HANDMADE 1000+ HAND STITCHES

FAQ

SHIPMENTS AND COMPLETED ORDERS